How To Write A Help Desk Resume

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help desk resume sample

help desk resume sample

 Help Desk Resume

A resume for application for a help desk position should illustrate lots of skills.  Here is a sample you might be able to use. Massage to fit your skill set.

Your Name
Address
City, State, Zip
(123)-456 7890
email

Objective :
A position in application or help desk department with a focus on usability in the (your city or desired area.)

Education :  (examples below)

List Colleges/Universites
Human Computer Interaction (HCI) Specialization
GPA 4.00 / 4.00
Member of ______ Computer-Human Interaction (MOCHI) chapter
Member of ________ Computing Machinery (ACM)
Minor in Management Information Systems
Magna Cum Laude, GPA 3.83 / 4.00
National Merit Scholar
Member of Tau Beta Pi National Engineering Honor Society
Member of Golden Key National Honor Society

Experience :

Here list all he companies you worked for and the dates and positions within that employment. Be clear, concise but not overly wordy.
Jackson and Assoc, LLP Pittsburgh, PA
Software Support Specialist, 2/1994 – 7/1998

  • Implemented new software and upgraded existing software on 17 Novell Netware servers and on individual workstations
  • Automated the installation of software to 1200 end-user PCs via DOS batch files, Symantec Basic scripting, and Novell Application Launcher snapshot technology
  • Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 95, Microsoft Office, GroupWise, and numerous industry specific applications
  • Identified and implemented technologies and methods of using existing technology to help users work more efficiently, including:
  • Creating/revising macros and spreadsheets in Quattro Pro, Excel, and VBA programming
  • Developing procedures and training users in electronic data transfer between applications

Education Computer Services
Consultant/Monitor, 9/1991 12/1993

  • Provided personal assistance to students on IBM and Macintosh computers
  • Maintained computing facilities and managed printers

Technical Expertise:

Windows XP, 2000, 98, 95, NT Microsoft Office
Word 2002, 2000, 97, 7.0, 6.0
WordPerfect 9.0
IManage/infoRite
Docs Open
SQL
Softwise MacroSuite
Legal MacPac
PowerDocs
Ability and desire to learn new technologies quickly

Usability Skills:

User Needs Assessment
User Centered, Participatory Design
Competitive Analysis
Cognitive Modeling
Heuristic Evaluation
Usability Testing
Interface Prototyping and Testing
Task and GOMS Analysis
Usability Testing
Survey Development and Analysis
Content Analysis
Card Sorting

Related Skills for Help Desk:

(List here how you worked or how you can work to be responsible for education, problem solving, and implementing skills for the employees or clients)

Tags: #How To Write A Help Desk Resume #resume writing

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