Desktop Support Technician Resume Sample

Desktop Support Technician Resume Sample

Desktop Support Technician Resume Sample


532 Abberly Village circle, West Columbia, SC 29169, 843-364-9394


Seeking an enjoyable and challenging work environment that engages and utilizes my strong IT and business management skills.



Bachelor of Science in Information Technology, December 2014

University of South Carolina, Columbia, SC

GPA: 3.7

Life Scholarship Recipient

HRSM Scholarship Recipient


IT Skills:

  • MS Visual Studio 2010, MS Visio 2013, MS Office suite 2010/13, myBalsamiq

SharePoint 2010, Active Directory, VMware/Fusion, Oracle, Expression Web 4

  • Windows 8/7/XP, Windows Server 2008/2012 R2, OSX
  • PC & Mac software and hardware installation, upgrades and repairs
  • Configure and host servers using VMware, wiring Cat5e cable & punchdown
  • Wireframing using myBalsamiq, user testing, UI design



Desktop Support Technician May 2013-Present

USC Technology Services & Psychology Department, Columbia, SC

  • Configuring, setting up and maintaining PC and Mac computers, printers and other peripherals in offices, classrooms and research labs (including three 20 computer labs) in 7 locations
  • Diagnosing hardware problems and basic PC parts replacement.
  • Creating base clone images of numerous computer models and imaging new and repurposed machines as necessary
  • Installing and upgrading all requested software, including OS, productivity, statistical and other research packages
  • Provide tier-one help desk support for over 100 users


Technology Services- IT Governance Intern Summer 2014

BNSF Railway, Fort Worth, Texas

  • Aid UX team with the SDLC process for new printer services website
  • Perform SQL server inventory assessment from per processor to per core licensing
  • Analyze and create expected cost modules for MS licensing
  • Design and Develop SharePoint and ServiceNow websites
  • Analyze diverse nationwide printer fleet for optimum efficiency
  • Conduct companywide print satisfaction survey & Analyze results for                                      improvements



Association of IT Professionals, National & University of South Carolina

Project Management Institute, National & Midlands SC Chapter

Technical Lead for Boeing ISM project



SharePoint 2010 Fundamentals

Six Sigma White Belt



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